Best Western Raphael Hotel Altona, Hamburg ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Praesident-Krahn-Str. 13, Hamburg, Germany, 22765

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Single Room

Max:

2 persons

14 m²

Bed options:

1 Single bed

Shower

Heating

room details

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Standard Double Room

Max:

2 persons

18 m²

Bed options:

1 King-size bed

Heating

room details

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Comfort Double Room

Max:

2 persons

25 m²

Bed options:

1 King-size bed

Heating

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Centre

Hamburg 3.7 km

Airports

Hamburg (HAM) 11.8 km

Hamburg Finkenwerder (XFW) 18.1 km

Train

Train Station Altona200 m

Hamburg-Altona train station200 m

Underground

Feldstrasse U-Bahn 2.2 km

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Excellent Shower Pressure

I was really impressed with the shower in my room. The water pressure was superb, providing a refreshing experience after a long day of exploring. The modern design of the bathroom made it feel quite luxurious, making my stay even better.

Emily Johnson. United States, 2024-07-15Read full review on

Comfortable Bedding

The bed in my room was exceptionally comfortable, allowing for a restful sleep each night. The combination of soft linens and a cozy mattress made it the perfect retreat after busy days in the city.

Mike_Rider. Canada, 2024-10-22Read full review on

Great Breakfast Selection

I thoroughly enjoyed the breakfast offered during my stay. The variety was impressive, and everything was constantly replenished. The freshly brewed coffee was particularly delightful and set the perfect tone for my mornings.

SarahParker. Australia, 2025-01-05Read full review on

Lovely Lounge Area

I loved relaxing in the lounge area near the lobby. It provided a cozy environment with a small selection of drinks. It was the perfect place to unwind with a good book after a long day.

ChrisWilliamson. New Zealand, 2024-03-30Read full review on

What’s included

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Security
Luggage storage
Allergy-free rooms
Lift
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Services

Housekeeping
Welcome drink

Dining

Bar/ Lounge area

Business

Fax/Photocopying

Children

Board games

Spa & Leisure

Leisure/ TV room
Sauna

Room features

Heating
Mini-bar
Sitting area
Tea and coffee facilities
Ironing facilities

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Carpeted floor

Location

Praesident-Krahn-Str. 13, Hamburg, Germany, 22765

Map view

street view

Praesident-Krahn-Str. 13, Hamburg, Germany, 22765

City landmarks

Train Station

Reeperbahn

1.8 km

Event hall

Elbphilharmonie Hamburg

3.5 km

Kehrwieder 2-4 Block D

Miniatur Wunderland

3.7 km

Church

St. Michael's Church

2.9 km

Bei den St.-Pauli-Landungsbrucken St Pauli 1

Alter Elbtunnel

2.3 km

Park

Planten un Blomen

3.1 km

Harald-Stender-Platz 1

Hamburg soccer match

2.1 km

Market

Fischmarkt

1.4 km

Theatre

Port of Hamburg

2.6 km

Zoo

Tierpark Hagenbeck

4.9 km

Museum

Panoptikum

2.1 km

Museum

U-Bootmuseum

3.4 km

Stadium

HSH Nordbank Arena

4.5 km

Public Building

city hall of Altona

650 m

Museum

Altonaer Museum

800 m

HamburgGermany

Harbor Piers

2.5 km

Square

Beatles-Platz

1.8 km

Theatre

Altonaer Theater

800 m

Platz der Deutschen Einheit 2

Plaza Elbphilharmonie

3.4 km

Dungeon Deutschland GmbH

Hamburg Dungeon

3.7 km

Mall

Town Hall

3.7 km

Landungsbrucken Ponton 1a

Rickmer Rickmers

2.6 km

Fähranleger Neumühlen (ohne Hausnummer

Museumshafen Oevelgonne

2.3 km

Kohlbrandtreppe

1.2 km

Museum

Hamburger Kunsthalle

4.4 km

Messberg 1

CHOCOVERSUM Chocolate Museum

4.4 km

Konigstrasse Altona

Jewish cemetery in Hamburg-Altona

990 m

Museum

Internationales Maritimes Museum Hamburg

4.4 km

Church

St. Pauli Kirche

1.5 km

Museum

Museum of Hamburg History

2.5 km

Nearby

Public Building

city hall of Altona

460 m

Museum

Altonaer Museum

560 m

Elbchaussee 31

Heine Haus

560 m

Fountain

Stuhlmannbrunnen

460 m

Shopping Area

Mercado

560 m

Church

Christianskirche

560 m

Store

TIDE Treibholz & Feinkost

560 m

Restaurants

CKTs Pommes for President

160 m

Paul-Nevermann-Platz 15 -1 Ebene

Billy the Butcher

420 m

Ottenser Hauptstrasse 9 Im Alsterhaus – 4. OG Auf dem Foodboulevard

Vincent Vegan

400 m

Ottenser Hauptstrasse 10 Mercado Center

Jim Block Altona

390 m

Neue Grosse Bergstrasse 18

Coffee Fellows

450 m

Ottenser Hauptstr. 7

Tarifa

550 m

Grosse Rainstr. 23

La Creme de la Crepe

540 m

Erzbergerstrasse 14

Aurel

760 m

157 Bahrenfelder Str.

Wild Rice

790 m

Bahrenfelder Str. 170

Asia Imbiss Bok

740 m

Bahrenfelder Str. 182

Reviews and Ratings

Feedback from previous guests about their experience.

78%

liked the hotel and would stay again

convenient location

friendly service

hot duvet

extra dining cost

7.8/10

Very good

Rooms

7.9

Location

8.8

Service

8.1

Dining

6.8

Tim

United States, May 2024

7.4/10

Staying at this hotel was a mixed experience. The rooms, while spacious and comfortable, could get overly hot due to the duvet. The location right near the train station is perfect for travelers, although some noise may be an issue. The service was friendly despite an attempt at lecturing, and the dining, while good, came at an extra cost. The facilities were decent overall.

Rooms

8.0

I stayed in one of the larger rooms which was just renovated, had a comfortable bed, and even had coffee, tea, and cookies provided daily. However, the duvet was too hot at times.

Service

7.0

The service here was friendly overall, with staff ready to assist in a second language.

Location

9.0

The hotel's location near the train station is a huge plus for travelers like me. It was just a short walk from Altona station, allowing easy access to different parts of the city.

Dining

7.0

The dining experience, although good, came with an extra cost of 11 euros a day. The selection was decent, but it could get a bit repetitive for longer stays.

Facilities

6.0

The hotel had adequate facilities to fulfill basic needs, although nothing exceptional stood out.

convenient location

hot duvet

Philip

United States, April 2024

7.8/10

I had a mixed experience at this hotel. The rooms were spacious with a lounge area, but they felt a little cramped and lacked desk/table space. Asking for a quiet room meant a 'quiet room', however, the connection to what used to be another hotel next door was a bit inconvenient unless you are on the 3rd floor.

Rooms

7.0

The rooms were large with a lounge area, but felt a little cramped and lacked desk/table space.

Service

8.0

The staff was very friendly and helpful, but they seemed to rush the guests at times.

Location

9.0

The location was good, right in front of Altona train station and 3 km from the city center. It was convenient for accessing the station and various transportation services.

Dining

7.0

The dining option, available for an additional 11 euros a day, had a decent selection but may not be enough to keep you interested for an extended stay.

Facilities

8.0

The hotel had decent facilities overall.

Matt

United States, April 2024

7.4/10

The hotel had modern and extremely comfortable rooms, but it was too hot at times. The service was very friendly and helpful, although there were some unfriendly and inflexible aspects. The location was very convenient with easy access to public transport and plenty of dining options. The dining experience was decent but not overly exciting. Overall, a mixed but decent experience.

Rooms

8.0

The rooms were modern and extremely comfortable, spacious, and well-equipped with amenities. However, it tended to get too hot at times.

Service

7.0

The service was very friendly and helpful overall, especially in preparing the breakfast room. However, there were instances of unfriendly and inflexible behavior.

Location

9.0

The hotel is located near Altona Train Station in a great area with plenty of dining options and easy access to public transportation.

Dining

6.0

The dining options were decent but not overly exciting. The additional cost was reasonable, but the selection could have been more diverse to maintain interest over a longer stay.

Facilities

7.0

Russell

United States, December 2023

8.6/10

I loved my stay at this hotel! The room was modern and extremely comfortable, equipped with a minibar, two TVs, and a kettle for making tea or coffee, all provided at no extra charge. It overlooked the car park, ensuring a peaceful night's sleep, although some colleagues found rooms on the station side a bit noisy. The recent renovation made the room feel fresh, the bed was cozy, and the daily provision of coffee, tea, and cookies added a lovely touch.

Rooms

9.0

The room was superbly comfortable and well-equipped. I enjoyed the modern amenities and the peaceful nights. Great value for money!

Service

8.0

The service was friendly and perfect for my needs, just a minute away from the train station. However, the language barrier with limited English communication was a slight downside. The attempt to inform about local laws, though useful, might have been more tactfully approached.

Location

10.0

The location couldn't have been better, right in front of Altona train station and close to the city center. It was ideal for exploring the city easily by train and offered convenient access to shopping areas. A true gem for train travelers!

Dining

7.0

The dining experience was good, with a decent spread available. The only downside was feeling rushed by the staff during my Sunday breakfast at 7 am. However, the variety of teas was a nice touch.

Facilities

9.0

The hotel facilities were excellent, meeting my needs perfectly. The welcome drink was a pleasant surprise. Good value for money overall.

Henry

United States, November 2023

7.6/10

I had a pleasant stay at the hotel. The rooms were surprisingly quiet, considering the proximity to the train station, although I did have a minor issue with housekeeping ignoring the 'do not disturb' sign on the first day. The service, for the most part, was courteous, though it became slightly impersonal after check-in. The hotel's location felt safe and was incredibly convenient being just a minute away from the train station, even though the decor seemed a bit dated but was exceptionally clean with all the essentials provided in the room. The dining experience met European standards and offered good value for money, but having to go to the next-door hotel was a bit inconvenient. The facilities were decent overall.

Rooms

8.0

The room was unexpectedly quiet despite the proximity to the train station.

Service

7.0

The service was courteous, especially during check-in.

Location

9.0

The hotel's location near Altona station was superbly convenient and felt very safe.

Dining

7.0

The dining options met European standards and were reasonably priced.

Facilities

7.0

The hotel facilities were satisfactory.

clean

impersonal service

Nicholas

United States, October 2023

7.6/10

My stay at the hotel was quite pleasant overall. The rooms were clean, comfortable, and perfect for our needs, although some noise was present on the station side. The service was very accommodating and friendly, especially since I don't speak German. The location was excellent, close to nice restaurants in Altona Altstadt, although a bit dated in style. The dining options offered good value for money, even though the variety was a bit limited at times.

Rooms

8.0

The room looked out over the car park, was very quiet at night, and provided ample working space with a fine shower and comfortable bed.

Service

9.0

The staff was very accommodating and friendly, particularly towards guests who did not speak German.

Location

7.0

The surrounding area was perfect, with easy access to nice restaurants in Altona Altstadt, despite some noise in the morning and during rush hours.

Dining

7.0

The dining experience was good value for money, although the breakfast selection could have been more varied.

Facilities

7.0

The facilities were satisfactory and provided a comfortable stay.

Clean

Noisy

Marie

United States, October 2023

8.0/10

The hotel offers clean, comfy rooms with friendly staff in a fantastic location, but dining options could be better. Price is reasonable, but extras come at a cost.

Rooms

8.0

The rooms were clean and rather small but well equipped with useful amenities like a minibar, two TVs, and a kettle for making tea or coffee.

Service

9.0

The staff was very helpful, polite, and friendly, making the stay pleasant.

Location

9.0

The hotel's location is great, right outside Altona station with convenient access to public transport and a variety of nearby shops, restaurants, and coffee shops.

Dining

7.0

The dining options were delightful but slightly expensive, especially with the additional cost for certain items.

Facilities

7.0

The hotel offers decent facilities that meet the basic needs of guests.

John

United States, September 2023

7.8/10

I had a pleasant stay at the hotel, with clean and comfortable rooms. The staff was very helpful and polite. The location was convenient, right in front of Altona train station and not far from the city center. The dining experience offered a decent spread of food. Overall, a good value for money option.

Rooms

8.0

The rooms were well-equipped with a minibar, two TVs, and a kettle for tea or coffee making, which was a nice touch. Changing from a smoking to a non-smoking room was easy.

Service

9.0

The staff was very polite and helpful throughout my stay.

Location

7.0

The hotel's location in front of Altona train station was very convenient for getting around. However, there was some noise at night.

Dining

7.0

The dining options provided a decent spread of food, which was enjoyable. However, it was not the most convenient setup.

Facilities

8.0

The hotel had good facilities overall, making the stay comfortable and convenient.

Jonathan

United States, July 2023

8.0/10

I had a pleasant stay at the hotel. The location is excellent, right in front of Altona train station and only 3 km from the city center. The rooms were comfortable and clean, and the staff was helpful, even assisting me in a second language. However, the dining options were not very convenient, located in the next-door hotel, and the Wi-Fi had an additional cost.

Rooms

8.0

The rooms were comfortable and clean.

Service

9.0

The staff was helpful and even assisted me in a second language.

Location

10.0

The location is excellent, right in front of Altona train station and very convenient for travelers.

Dining

6.0

The dining options were not very convenient, being located in the next-door hotel.

Facilities

7.0

The hotel facilities were satisfactory for my needs.

Bill

United States, June 2023

7.8/10

My stay at the hotel was quite pleasant. The location was very convenient, being right in front of Altona train station and only 3 km from the city center. The rooms, although on the smaller side, were clean and suitable for a short stay. The staff, while only able to communicate in German, was extremely helpful and friendly. The dining options were decent but came at an additional cost. Overall, a good value for the money with some minor drawbacks.

Rooms

7.0

The rooms were clean, rather small but fine for a short stay.

Service

8.0

The staff, although only speaking German, was really friendly and helpful.

Location

9.0

The location was perfect for me as it was right in front of Altona train station, making public transportation very accessible.

Dining

7.0

The dining at the Bahnhof was good, but the additional cost for some options was a downside.